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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.


Error during payment of tickets


If there’s an error when you are purchasing tickets via the BBS (The Banks Payment central), the tickets might not be registered as paid in our system. They will then be reserved for a few minutes before they are automatically deleted.


We always send an e-mail with the confirmation of your purchase. If you are not sure if your purchased were registered - check your user account "online order" - check the status: If it says “Cancelled/refunded, the payment has not been registered” then you should attempt to purchase the tickets again.

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