I’m worried about Coronavirus COVID-19. Can I get a refund?
If your event is going ahead as planned then you’re all set, your tickets remain valid. You can check out which events have been cancelled or rescheduled on our information portal 

I’m worried about Coronavirus COVID-19. Can I make a claim through my ticket insurance?
You will need to discuss this with Allianz directly. Allianz provides the ticket insurance available on our websites. You can speak to them here 

What if my event is cancelled or rescheduled due to Coronavirus COVID-19?
If your event has been cancelled, there’s nothing you need to do. We’ll get in touch with you directly with more information.

If your event has been rescheduled, we are working with the event organiser to identify new dates and we will contact you as soon as we have confirmation and more information this.

What is being done at venues to ensure prevention of Coronavirus COVID-19?
Please refer directly to the venue’s website for more information.