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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.


How are the tickets sent?


1: Sent by mail


Tickets are sent to the address in your user account at the time that we print the tickets. Tickets are usually sent within 3 business days. If your user information is unclear in any way, we'll try to contact to you by using the information that you stated (phone number, address or e-mail) before we send you the tickets. This is to make sure you get your order.


We advise you to keep track of the expected shipping time. If your tickets are sent to a Norwegian address, they should have arrived within a week. If haven't received your tickets within 3 days before the event, please call our call centre:  0047 22 82 81 97.



If the tickets returned to us because of you entered an incorrect address, we will charge you 50 Kroner service fee. Please check your address before you buy tickets.



2. Sent by mail, international.


If your order tickets outside of Norway, these will be sent by registered mail. You should have them within 2 weeks.


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