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As you could use a single word or group of words for the subject you would like to perform search, you can also ask questions. Frequently Asked Questions search system is supported by the Natural Language Processing technology, it intends to provide you the most appropriate answers related to the issue you are searching.

Please, try to use explanatory expressions and try ask clear questions when you are performing the search as much as possible. For example; such as, “What are the payment terms?” or “Can we buy tickets by instalments?”

If you think that the answer you have found is not sufficient, you can fill in the form when it appears when you answer the question of “Is this answer sufficient for you?” as “No” and you can reach us in order to receive more detailed answer. Customer Relations officials will contact in the shortest time possible.




If you have forgotten your password, log in with your e-mail address and click "Forgot password“.


Within few minutes you'll receive a mail with your password.


If you don't receive an e-mail with your password try to turn off the pop-up blocker in your browser settings. Or try to set up a new user account with your e-mail - if you see a message to tell you that email address is already registered then you know you’re using the right email address. If you are able to create a new account, then your old account did not use that email address.


How do I change password?


You change it by logging in and clicking "Change user information"

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