If you cannot see purchased tickets on your Ticketmaster account, the reason may be one of the following:
1. Delay in sending the tickets
If you have paid by VIPPS, it can take up to 30 minutes from when you made the payment until the tickets appear on your Ticketmaster account and you receive them by e-mail.
2. Your tickets are on another Ticketmaster account
If you have more than one e-mail address, your tickets may be on a Ticketmaster account connected to one of your other e-mail addresses. You must log in with the correct email address to access your tickets.
3. Email address error
You may have misspelled your e-mail address when purchasing the tickets. If you think this could be the reason, you can use THIS FORM to contact us.
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Payment error messages and duplicate purchases
We have received feedback from some customers who have experienced on screen payment error messages when using Vipps and other payment methods. We are working to investigate the issue. If you receive a payment error message on screeen, please check "My Account" to see if the ticket purchase has gone through.
In some cases, it may appear in your bank account overview that you have been charged twice for the same purchase. This can occur e.g. if you have experienced receiving an error message during an online purchase. Most often, one of the amounts will be listed as a reservation if you check your bank account overview. Such reservations are usually deleted after 2-5 working days (depending on which bank you use).
If you experience problems with payment and end up with duplicate purchases, please contact us:
- Contact form HERE - Select the category called "Error messages and duplicate purchases"
- Via your user account HERE - Select the category called "Error Messages and double bookings"
Help Topics
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Selected events and venues
Information on what applies to some specific events and venues. Here you will also find information about what applie...
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Purchased tickets
Here you will find information about what applies to purchased tickets
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My account
Within this category, you’ll be able to find answers regarding your Ticketmaster account, GDPR and more.
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Buying tickets
Frequently asked questions about buying tickets.
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Gift card
-
General FAQs
-
Contact Us
-
Selected events and venues
Information on what applies to some specific events and venues. Here you will also find information about what applie...
-
Purchased tickets
Here you will find information about what applies to purchased tickets
-
My account
Within this category, you’ll be able to find answers regarding your Ticketmaster account, GDPR and more.
-
Buying tickets
Frequently asked questions about buying tickets.
-
Gift card
-
General FAQs
-
Contact Us