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• Can't see tickets on my Ticketmaster account

  If you cannot see purchased tickets on your Ticketmaster account, the reason may be one of the following:
  
  1. Delay in sending the tickets
  If you have paid by VIPPS, it can take up to 30 minutes from when you made the payment until the tickets appear on your Ticketmaster account and you receive them by e-mail.
  
  2. Your tickets are on another Ticketmaster account
  If you have more than one e-mail address, your tickets may be on a Ticketmaster account connected to one of your other e-mail addresses. You must log in with the correct email address to access your tickets.
  
  3. Email address error
  You may have misspelled your e-mail address when purchasing the tickets. If you think this could be the reason, you can use THIS FORM to contact us.

• Help logging in to your Ticketmaster account

• Payment error messages and duplicate purchases

   

  

   

  We have received feedback from some customers who have experienced on screen payment error messages when using Vipps and other payment methods. We are working to investigate the issue. If you receive a payment error message on screeen, please check "My Account" to see if the ticket purchase has gone through. 
  
  

  In some cases, it may appear in your bank account overview that you have been charged twice for the same purchase. This can occur e.g. if you have experienced receiving an error message during an online purchase. Most often, one of the amounts will be listed as a reservation if you check your bank account overview. Such reservations are usually deleted after 2-5 working days (depending on which bank you use).

   

  If you experience problems with payment and end up with duplicate purchases, please contact us:

  - Contact form HERE - Select the category called "Error messages and duplicate purchases"

  - Via your user account HERE - Select the category called "Error Messages and double bookings"

   

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